Privacy Policy

ChemBioSynth (“we”, “us”, “our”) respects your privacy. This Policy describes how we collect, use, disclose and protect personal information in connection with chembiosynth.co (the “Site”) and any service we provide.

We collect information you provide directly:

• Name, email, shipping and billing addresses, phone
• Account credentials (username and a hashed password)
• Order details and payment confirmation (we do not store full card numbers — payments are processed by our PCI-compliant gateway)
• Communications you send us (support emails, reviews, etc.)

We also automatically collect:

• Device, browser and OS information
• IP address and approximate location
• Pages visited, products viewed, time on Site
• Cookies and similar tracking (see “Cookies” below)

We use personal information to:

• Process and fulfil your orders
• Provide customer service and respond to enquiries
• Send order confirmations, shipping updates and (with consent) marketing emails
• Detect and prevent fraud, abuse and security incidents
• Improve the Site, products and customer experience
• Comply with legal and regulatory obligations

We do not sell your personal information. We share it only with:

• Service providers who help us operate the Site (hosting, payment processing, shipping carriers, email delivery)
• Law enforcement or regulators when required by law or to protect our legal rights
• A successor entity in connection with a merger, acquisition or sale of assets

All service providers are bound by confidentiality and data-protection obligations.

We use first-party cookies for essential Site functionality (cart, login, preferences) and analytics cookies to understand aggregate usage. You can control cookies through your browser settings. Disabling essential cookies may break the cart and checkout flow.

We keep order records for at least 7 years to satisfy tax and accounting obligations. Marketing-list data is kept until you unsubscribe, after which we retain only what we need to honour your unsubscribe choice.

We use industry-standard security measures: HTTPS/TLS in transit, encrypted databases at rest, hashed passwords, strict access controls and regular security reviews. No system is 100% secure; we encourage you to use a strong unique password for your account.

Depending on your jurisdiction, you may have the right to access, correct, port or delete your personal information, or to opt out of certain processing (including the “sale” of personal information under California law — we do not sell). To exercise these rights, email cs@chembiosynth.co. We will verify your identity before acting on the request and respond within the timeframe required by applicable law.

The Site is intended for users aged 18 and over. We do not knowingly collect personal information from anyone under 18. If you believe a minor has provided information, contact us and we will delete it.

We are based in the United States. If you access the Site from outside the US, your information will be transferred to and processed in the US, which may have different data-protection laws than your country.

We may update this Policy from time to time. The “Last updated” date at the top reflects the most recent change. Material changes will be highlighted via a banner on the Site or via email.

Privacy questions or requests: cs@chembiosynth.co or by mail to ChemBioSynth, 2323 Steepleridge Dr, Granbury TX, USA.